Property Pool Plus

Login Changes
Your login details are not changing, but the way you enter your memorable date will be different:

• Before: Three separate boxes for day, month, and year.
• Now: One box for the full date, using forward slashes.

Example:
10/02/2026

Band D – Reduced Preference.

The PPP Allocations Policy includes a reduced preference Band D. This part of the policy will be implemented on Tuesday 10th February 2026.

What this means:

• If you refuse a number of reasonable offers, you may be moved to Band D.
• The number of refusals allowed depends on your priority band:
  • Band A - 1 refusal (none if homeless or owed a homelessness duty).
  • Band B - 2 refusals (1 if homeless or owed a homelessness duty)
  • Band C – 3 refusals.
  • Band D – No cap.
• Any unreasonable refusals for properties advertised from 10th February 2026 will count towards Band D placement.
• Any unreasonable refusals for properties advertised before 10th February 2026 will not count towards Band D placement.

Applicants placed in Band D will remain there for 12 months, unless their circumstances change and they have a higher housing need than they had before being placed in Band D.

It has come to our attention that some applicants have been receiving phone calls from people claiming to be from Property Pool Plus. Please note that Property Pool Plus will never contact you offering a property for a cash payment. Any calls advising this are a scam and should be terminated!

In general, we will only accept verification documents submitted via the upload facility which is available when logged into your Property Pool Plus account. Please refer to our step-by-step guide on how to upload documents. 

• If you are unable to submit your documents via the upload facility, you can email or post copies of the documents to the organisation who manages your application, but you must include notification that the documents cannot be uploaded and include the reason for this. Without this notification your documents will not be processed and they will be securely disposed. If you do post documents to your administrator please do not send original documents, only send copies as we cannot guarantee that originals will be returned to you. Please visit the Contact Us page for the contact details of the organisation who manages your application.
• Please note, documentation will not be accepted by email or post due to lost or forgotten account login details. If you are unable to locate these details you can retrieve them via the login page on the website as long as you have an email address linked to your account and you have access to this email account, otherwise contact the organisation who manages your application to request assistance with resetting your login detail. Please visit the Contact Us page for the contact details of the organisation who manages your application.
• Documents being submitted by a third party or support service in support of a Property Pool Plus applicant can be accepted by email. Please visit the Contact Us page for the email address of the organisation who manages the application.